📦 Shipping & Returns
At FatbikeBV we strive for an excellent shopping experience. Below you will find all information about our shipping and return conditions.
🚚 Shipping
Shipping methods: We work with reliable partners such as PostNL and DHL to deliver your order quickly and safely.
Shipping costs: Shipping costs are clearly displayed during checkout.
Delivery time: Orders placed on working days before 16:00 will be shipped the same day. The expected delivery time is usually 1-2 working days.
International Shipping: We also ship to select countries. Shipping costs and delivery times vary by destination and will be displayed during checkout.
🔄 Returns
Right of withdrawal: You have the right to cancel your order within 14 days of receipt without giving any reason.
Return period: After cancellation you have another 14 days to return the product.
Return costs: The costs for returning are at your own expense.
Product Condition: To qualify for a full refund, your product must be unused and in its original condition, including all accessories and packaging.
Refund: Once we have received and inspected the returned product, we will refund the full order amount within 14 days.
🔁 Exchange
Want to exchange a product? Please contact us at [email address] to discuss the possibilities.
❗ Please note
Exceptions to the right of withdrawal: The right of withdrawal does not apply to certain products, such as hygiene products or custom-made products.
Damaged or defective products: If you receive a damaged or defective product, please contact us within 48 hours so that we can provide a suitable solution.
📞 Contact
Do you have any questions about shipping or returns? Feel free to contact us at [email address] or call [phone number]. We're happy to help!
This information has been prepared in accordance with applicable laws and regulations and is intended to serve you as a customer as best as possible.